How Can We Help?
Owned and operated by Dark Matter Desk, our team is ready to help with orders, product questions, or building your perfect game room.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit averaging 5 to 8 business days. We offer free shipping on most orders within the Continental U.S. (excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number and a link to follow your shipment in real time. If you have not received this email, check your spam folder or contact our team.
What is your return policy?
We offer 30-day returns on eligible items. If something is not the right fit for your space, please review our Return Policy page for full details on how to start the process.
Can I exchange an item for a different model or finish?
Exchanges are handled through our returns process. Start a return for the original item and place a new order for the product you prefer. Our team can walk you through the steps if needed.
How do I choose the right gaming desk or home theater seat for my space?
We recommend measuring your room and reviewing the product dimensions listed on each page. If you need personalized guidance on sizing, layout, or features, our team is happy to help you find the right fit.
What materials are your pool tables and arcade machines made from?
Materials vary by product and are detailed on each product page. Our selection emphasizes quality craftsmanship and durable construction designed for years of entertainment and everyday use.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Fast Response
Our support team aims to reply to every inquiry within one business day.
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Your personal information and payment details are protected with industry-standard encryption.
Quality Craftsmanship
Every gaming desk, arcade machine, and home theater seat is built with durable materials designed to last.
Free Continental Shipping
Most orders ship free within the Continental U.S., backed by our 30-Day Returns policy.
